Contact / FAQ

How to contact you?

Please email us at myfilibo @ gmail . com

Office: 600 - 326 Adelaide St W., Toronto, ON, M5V 1R3

What's your return/refund policy?

We do not offer returns on jewelry and accessories unless it is defective or damaged in transit. If your products are damaged upon arrival, email us immediately at myfilibo@gmail.com.

Items must be sent back within 10 calendar days of the delivery date. All returns will be refunded via store credit in the form of an E-Gift Card code. Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.

Clearance items are considered Final Sale and cannot be returned or exchanged for store credit.

You will be responsible for covering the shipping costs to return your item(s). My Filibo is not responsible for any packages lost by the postal operator or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Please allow 5-7 business days for us to process your return once it is received by us.

What organizations do you donate to?

We have donated proceeds from our sales to several local organisations, including the Heart and Stoke foundation of Canada, Hope for Children’s Charity, Canadian Breast Cancer Network, Minwaashin Lodge - Aboriginal Women's Support.

If you are interested in learning more about these organisations, please check out their respective websites:

• Heart and Stroke Foundation of Canada
• Hope for Children’s Charity
• Canadian Breast Cancer Network
• Minwaashin Lodge - Aboriginal Women's (Minwaashin Lodge - Aboriginal Women's Support)
• Girls for Gender Equity - me too. Movement
• Afri-Can FoodBasket